Why are Guido jewels.com prices lower than the ones at jewelery shops?

Guidojewls buys its products wholesale directly from the manufacturer. The prices at jewellery shops are higher because of the high distribution costs and the use of middlemen transaction, which shops must necessarily add to the price of the product.

When will I receive the purchased products? How much does delivery cost?

If the jewel is available in stock, shipment takes place the next working day. For bank remittance payments, shipment takes place on the first working day following receipt of payment. You can check if the product is available in stock on the product card, the advanced shopping cart and the wish list. Lead time and forwarding agent costs are shown in the shipment rates table.

How can I find the right size for rings for my fingers?

If you already have a ring that is the same size as the one you want to order, measure its inner diameter with a millimetric ruler. If you do not have a similar ring, wrap a piece of non-elastic thread around the finger you want to buy the ring for and then measure the thread with a millimetric ruler. Here you'll find the conversion table which permits you to obtain the size you need for your order: ring measures table. With your first purchase, you will receive a gift which allows you to know exactly the size of the rings and verify the size of our products.

Can I request an item with features different than the ones available?

If you would like to order an item with customized features, go to the product form and select the "other variant" button to tell us how you would like your jewelry. Guidojewels will answer you within one working day. You will receive the information regarding the feasibility and the lead time required to make the piece of jewellery you want. As an alternative, you can send an email to ringsize@guidojewels.com  Please be sure to indicate the item code and the variant (gold and stone) for the jewel.

Can I order products that are not available in stock? When will they be forwarded?

You can also order products that are not available in stock. If the jewel is not available, it will take from two to thirty days to produce it.

Can I return the purchased products?

You can return the purchased jewels without justification within 7 days. You can only return the jewels purchased from Guidojewels.We will refund the net price you paid for the item. We will also be happy to refund the delivery charge if the return is a result of our mistake.

Why do the prices of Guidojewels products change?

The prices of Guidojewel's products depend on gold price. The price of gold changes constantly, as is also the case with foreign currencies. If the price of refined gold rises, the prices of Guidojewels products go up as well. However, if the price of refined gold fall, the prices of Guidojewels products also drop.

What does 18-carat gold mean? What is the meaning of 750 */** gold? What is the "count" of gold?

The pure (or "refined") gold is too malleable to be used alone to make a jewel. The count is the ratio between the pure gold and the other metals contained in the jewel and it is expressed in karats (18/24) or in thousandths (750 */**).

How can I find out how much gold there is in Guidojewels  products?

Guidojewels has a life guarantee for the content of refined gold in its jewels. Click here to display the table of gold carat measurement and counts. This life guarantee means that if you find a lower count, even of only one thousandth, you can return the jewel also after 30 or 60 days.

How can I recognize a gold jewel from a false one?

By law, each jewel must be stamped with the manufacturer's trademark. You can dispel every doubt with a simple test: since gold is not eaten by acids, scrape off a little quantity of metal and wet the jewel with a drop of acid. If the trace disappears, it means that the jewel is false.

Is the weight indicated on the product card exact? 

Guidojewels  weighs each product before it ships it to its customers. However, you must also bear in mind that the jewels sold at Guidojewels  are not machine-made, but handmade by carefully selected goldsmiths. As a result, each piece is "unique" and the actual weight of your jewel could differ slightly from the one indicated at www.guidojewels.com

What is the difference among yellow, white, red, pink and black gold?

The percentage of pure gold and the value of a jewel do not depend on the color of gold, which is determined by the dosage of the other metals contained in the jewel, such as silver and copper. Moreover, it is possible to obtain different colors by adding very thin coatings of other metals to the surface of the jewel. For example, rhodium and ruthenium are used for this purpose.

What is a zircon? What is the difference between a zircon and a diamond?

A zircon is a synthetic stone, produced industrially as an imitation of a diamond. The zircon has a lower degree of hardness than diamonds but is very similar in chemical composition and appearance.

What does the weight of cubic zirconia in carats I can find in the product card correspond to?

The weight of every Cubic Zirconia stone in a Gioie.it jewel corresponds to the real weight of a diamond of the same size. The size of Cubic Zirconia stones is usually expressed in millimeters but we preferred to write it in carats in order to make the comparison with diamonds more likely. Cubic Zirconia stones in fact are very similar to diamonds and it is easier to realize the final effect of the jewel if their features are compared.

What are the main features for evaluating the quality and consequently the price of a diamond?

All diamonds are graded according to four features: weight (expressed in carats, equal to 0.2 grams), clarity, color and cut.

What is the meaning of the acronyms used to grade diamond clarity?

The clarity of diamonds is graded according to the size of inclusions contained in the stone. IF means a pure stone. VVS1/VVS2 means a stone with very few inclusions that are barely visible with 10x magnification. VS1/VS2 means a stone with very few inclusions visible with 10x magnification. SI1/SI2 means a stone with inclusions that are visible with 10x magnification. P1/P2/P3 means a stone having inclusions that are visible to the naked eye.

What is the meaning of the acronyms referring to the color of diamonds?

The scale used for diamond color grading goes from the letter D (the most valuable) to the letter Z (the last valuable). D stands for Exceptional White +, E stands for Exceptional White, F stands for Rare White +, G stands for Rare White, H White, I/J Slightly Tinted White, K/L Tinted White, M/Z Tinted.

Which shapes can a diamond be cut into? What is the difference between a diamond and a brilliant?

Diamonds can be cut into different shapes in order to enhance their quality and brilliance. The most widely used and appreciated shape is the round cut or brilliant cut whence the well-known term “brilliant” used to indicate round diamonds: therefore there is no difference between a “diamond” and a “brilliant”. Other common shapes include heart-cut, oval, marquise and pear-shaped.

Are Guidojewels diamonds certified?

The loose diamonds of considerable value sold by Gioie are certified by the International Gemological Institute as stated in the relative product detail card. Certified diamonds are delivered sealed in the special guarantee wrapping as shown in the enlarged view of the product detail card, together with the relative guarantee certificate. Usually, diamonds of lower value are not certified because the cost of the certification would significantly affect the price of the jewel. Guidojewels  guarantees every diamond sold both in terms of quality, attaching to the documentation accompanied to the shipment the guarantee certificate autenticated by the Quality Control, as in terms of restitution within 7 days when not satisfied. Upon request, Guidojewels can also certify less expensive diamonds by charging for the costs involved (about 25 Euros per diamond).

Can I return certified diamonds even if I have opened the sealed wrapping of the International Gemological Institute?

We are sorry, but to return diamonds certified by the International Gemological Institute, the sealed wrapping must be intact.

What are the features of titanium?

Titanium is an extremely light and strong metal. In the Mohs scale, which classifies the hardness of minerals and ranges from 1 (the softest, Talc) to 10 (the hardest, diamond), titanium is at 6 while gold and silver are at 2,5 and platinum is at 3,5. The specific gravity of titanium is 4,54 and that of gold is 19,3. Moreover titanium is an ecological metal because it is totally recyclable and hypoallergenic. Thanks to these properties titanium jewels can perfectly bear abrasions, corrosions and any kind of pollution, from urban to industrial emissions, and they can consequently be worn without any aesthetic deteriorations in sea and tropical environments too.

What is the difference between a pavé setting and a bezel setting?

In a pavé setting, each stone is set using tiny gold grains that hold the stone. Generally, by extension a "pavé" jewel holds several stones, all of which are set using this method and placed closely together. In the bezel setting, the stone is set using extremely thin gold "wings" that overlap the edge of the stone continuously. This setting is normally used for jewelry to enhance a single stone, held only by polished gold, in the best possible light.

What are the differences between the different types of earring clasps?

Click here to view the photographs and descriptions of the earring clasps available from www.Guidojewels.com.

What is the difference between a ring described, for example, as white/yellow and a yellow/white one?

As far as this example is concerned, it would mean that the white/yellow ring has got yellow stem and white head, whereas the yellow/white ring has got the opposite features.

Do you ship abroad?

Guidojewels sells and ships all around the world. Click Here to view the Shipping Charges.

Do you ship the jewels in stiff packets?

All our products are shipped in elegant boxes protected by a stiff covering in order to avoid damages during shipping. You can use the Guidojewels  boxes to hold your jewels when you are not wearing them.

I don’t live in the UK. Do I have to pay customs duty?

Shipments within EC countries already include the charge of 17.5% VAT in the order total amount. Guidojewels will not charge any tax on shipments outside EC countries: it is the customer’s responsibility to pay for applicable local customs fees , also in case of returned items.

How can I check the status of my orders?

You can check the status of your orders by using the Guidojewels service center.

Can I have it gift wrapped?

On request, Guidojewels can wrap your purchase with elegant wrapping paper and deliver it to the address you indicated, together with a greeting card with your personalized message.

What are the terms of your privacy policy?

Safeguarding your privacy is our priority. When you make your purchases at Guidojewels all your personal information, including your name, surname, address and your credit card number, are encrypted. No one will ever have access to your personal information.

How can I contact the Guido customer service department?

You can get in touch with Guido's customer service simply by e-mailing us at help@guidojewels.com  . We will answer you within one work day.